This Privacy Policy explains how Cleaners Chiswick collects, uses, stores, and protects personal data relating to customers in the Chiswick area. It also sets out your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all customers and prospective customers of Cleaners Chiswick in the local service area, regardless of how you contact us or use our services.
Cleaners Chiswick acts as the data controller for the personal data that we collect and process about you in connection with our cleaning services. This means we determine the purposes and means of processing your personal information and are responsible for ensuring that such processing complies with applicable data protection law.
We collect and process different types of personal data depending on how you interact with us and which services you use. The main categories of data we may collect are:
Identity and contact details: name, address, service address, billing address, and other contact information that you provide when you make an enquiry or booking.
Communication data: information you provide when you contact us by phone, online forms, or other communication channels, including the content of your messages and any feedback or complaints.
Booking and service data: details about the cleaning services you request or receive, such as property type, room details, requested dates and times, special instructions, and information needed to carry out the service safely and effectively.
Payment and billing data: information necessary to process payments and manage invoices, such as billing details and records of payments and refunds. We do not store full card details if you pay by card; these are processed securely by our payment service providers.
Technical and usage data: limited technical information about how you interact with our website or booking tools, such as the date and time of visits and pages viewed, where this is necessary to operate and secure our online services.
Voluntary data: any additional information you choose to provide, for example accessibility details, preferences about how we access your property, or details needed to tailor our services to your requirements.
We use your personal data for the following purposes:
To provide cleaning services: handling enquiries, arranging quotations, managing bookings, delivering the requested cleaning services, and communicating with you before, during, and after your appointments.
To manage our relationship with you: responding to your questions or complaints, handling rescheduling or cancellations, and keeping records of your service history.
To process payments: issuing invoices, processing payments and refunds, preventing fraudulent transactions, and maintaining appropriate accounting records.
To operate and improve our business: administering our website and booking tools, monitoring service quality, training staff, and improving our processes and customer experience.
To comply with legal obligations: maintaining records required by law for tax, insurance, and accounting purposes, and responding to lawful requests from regulatory or law enforcement authorities.
To protect our legitimate interests: defending legal claims, ensuring the safety and security of our staff and customers, and preventing misuse of our services.
We rely on one or more of the following lawful bases to process your personal data:
Contract: where processing is necessary to enter into or perform a contract with you, including taking steps at your request before a contract is formed, such as providing a quotation or confirming a booking.
Legal obligation: where we must process your data to comply with legal and regulatory requirements, for example in relation to taxation and accounting records.
Legitimate interests: where we have a legitimate interest in processing your data that is not overridden by your rights and freedoms, such as managing our business, ensuring service quality and security, and defending legal claims.
Consent: in limited cases where we ask for your clear consent before processing your data for a specific purpose not covered by the bases above. Where we rely on consent, you may withdraw it at any time, although this will not affect the lawfulness of processing carried out before withdrawal.
We keep your personal data only for as long as is necessary for the purposes described in this Privacy Policy, or as required by applicable law.
Customer and booking records: we generally retain records of your bookings and related correspondence for a period that allows us to handle queries, complaints, and potential legal claims, as well as meet our accounting obligations. This period is typically up to six years after the end of our relationship with you, in line with legal and tax requirements.
Payment records: we retain payment and invoicing information for the period required under tax and accounting laws.
Technical and usage data: data used for security or operational purposes is kept for a shorter period, unless we need to retain it for investigating incidents or complying with legal obligations.
When we no longer need your personal data for the purposes for which it was collected, we will securely delete or anonymise it.
We do not sell your personal data. We may share your personal data with third parties only where necessary and in accordance with data protection law.
Service partners and contractors: where required to deliver the cleaning services you have requested, we may share relevant information such as your name, service address, and booking details with cleaners or contractors engaged by us.
Payment service providers: to process payments securely and prevent fraud.
Professional advisers: such as accountants, insurers, and legal advisers, where necessary to manage our business and comply with our obligations.
IT and systems providers: companies that provide and support our booking, accounting, or communication systems, acting as data processors on our behalf and only processing your data according to our instructions.
Regulators and authorities: where we are legally required to share information with public authorities, regulators, law enforcement, or courts.
Whenever we use data processors, we ensure that appropriate contractual and technical safeguards are in place to protect your personal data.
Where any of our service providers or systems involve transferring personal data outside the United Kingdom or the European Economic Area, we will ensure that such transfers are carried out in compliance with data protection law, using appropriate safeguards such as adequacy regulations or standard contractual clauses.
We take appropriate technical and organisational measures to safeguard your personal data against unauthorised access, loss, alteration, or disclosure. These measures include restricting access to personal data to staff and contractors who need it to perform their duties, using secure systems and storage, and regularly reviewing our security arrangements. While we take reasonable steps to protect your information, no system can be completely secure and we cannot guarantee absolute security.
As a customer in the Cleaners Chiswick service area, you have certain rights in relation to your personal data under data protection law. These rights include:
Right of access: you can request confirmation of whether we process your personal data and obtain a copy of that data.
Right to rectification: you can ask us to correct inaccurate or incomplete personal data.
Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to keep it.
Right to restriction of processing: you can ask us to limit the way we use your data in certain situations, such as while we are investigating a concern about accuracy.
Right to data portability: where the legal basis for processing is consent or contract and the processing is carried out by automated means, you may request a copy of your data in a commonly used, machine-readable format, or ask us to transmit it to another controller where technically feasible.
Right to object: you can object to processing based on our legitimate interests where you believe your rights and interests outweigh ours.
Right to withdraw consent: where we rely on your consent, you may withdraw it at any time.
You also have the right to lodge a complaint with the UK data protection authority if you believe your rights have been infringed. We encourage you to contact us first so that we can address your concerns.
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. Any updated version will apply to all customers in the Cleaners Chiswick service area from the date of publication. We recommend that you review this Privacy Policy periodically to stay informed about how we handle your personal data.
Treat yourself to the highest standard of cleaning and our amazingly low prices by just hiring our cleaners Chiswick at time convenient to you.
Price List
| Carpet Cleaning | £ 55 |
| Upholstery Cleaning | £ 55 |
| End of Tenancy Cleaning | £ 95 |
| Domestic Cleaning | £ 13.50 |
| Regular Cleaning | £ 13.50 |
| Office Cleaning | £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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