These Terms and Conditions set out the basis on which Cleaners Chiswick provides domestic and commercial cleaning services to clients within its service area. By making a booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means any individual, company, partnership or organisation that requests, books or receives cleaning services from Cleaners Chiswick.
Company means Cleaners Chiswick, the cleaning service provider.
Services means any cleaning or related services provided by the Company to the Client, including but not limited to regular domestic cleaning, one-off cleaning, end of tenancy cleaning, office and commercial cleaning, and specialist cleaning services where agreed.
Cleaner means any employee, worker, subcontractor or representative engaged by the Company to provide the Services.
Premises means the property or properties at which the Services are to be performed.
The Company agrees to provide the Services as described in the Client’s booking confirmation. The specific tasks, frequency and duration of visits will be agreed at the time of booking or subsequently confirmed in writing.
The Company reserves the right to refuse or discontinue any service it reasonably considers to be unsafe, unsuitable, unlawful or beyond the scope of normal cleaning activities. This includes but is not limited to work at unsafe heights, handling of hazardous substances or waste, and cleaning of areas that pose a health or safety risk.
Any additional services requested by the Client that are not included in the initial booking may be provided at the Company’s discretion and may incur additional charges.
3.1 Booking requests
Clients may request a booking by contacting the Company through its published communication channels and providing accurate details including the Premises address, type of property, required Services, preferred dates and times, and any special requirements.
All bookings are subject to availability. The Company does not guarantee that a particular date, time or Cleaner will be available until the booking has been expressly confirmed.
3.2 Confirmation
A booking is only confirmed once the Company issues a booking confirmation. The booking confirmation will set out the key details of the Services, including the scheduled date and time, estimated duration, and pricing information. The Client is responsible for checking the accuracy of the booking confirmation and notifying the Company promptly of any discrepancies.
3.3 Access to the Premises
The Client must ensure that the Cleaner has safe and timely access to the Premises at the agreed time. This may include arrangements for key collection, entry codes or someone being present to grant access.
If the Cleaner is unable to gain access due to the Client’s act or omission, the Company reserves the right to charge a call-out fee or treat the appointment as a late cancellation in accordance with the cancellation terms set out in these Terms and Conditions.
The Client agrees to:
Provide the Company with accurate and complete information regarding the Premises and any relevant conditions that may affect the performance of the Services.
Ensure that the Premises are in a reasonably safe condition and that any potential hazards are clearly identified and communicated to the Company and the Cleaner.
Secure and remove any valuable, fragile or irreplaceable items from areas where the Cleaner will be working, or notify the Company of any such items.
Not directly engage, employ or solicit any Cleaner introduced by the Company to provide cleaning services independently of the Company during the period of service and for a period of twelve months thereafter, unless otherwise agreed in writing and subject to an agreed introduction fee.
5.1 Rates and quotations
The Company’s charges are based on the type of service requested, the size and condition of the Premises, and the estimated time required. Any quotation provided by the Company is based on the information supplied by the Client and is subject to revision if that information is inaccurate or if the condition of the Premises differs materially from what was described.
5.2 Payment terms
Unless otherwise agreed in writing, payment for one-off services is due on or before the day that the Services are provided. For regular ongoing services, payment terms will be confirmed in the booking confirmation and may be weekly, fortnightly or monthly in advance or in arrears, as agreed.
The Company may accept various forms of payment, including card payments, bank transfers or other methods as advised to the Client. The Client is responsible for ensuring that payment is made in cleared funds by the due date.
5.3 Late payment
If the Client fails to make payment by the due date, the Company reserves the right to:
Apply reasonable administrative charges associated with chasing late payment.
Charge interest on overdue amounts at a reasonable rate from the due date until payment is received in full.
Withhold or suspend further Services until all outstanding sums have been settled.
5.4 Price changes
The Company may review and adjust its prices from time to time. Any change in rates for ongoing regular services will be notified to the Client in advance. Continued use of the Services after notification of a price change will constitute acceptance of the new rates.
6.1 Client cancellations
The Client may cancel or reschedule a booking by giving the Company reasonable notice. The specific notice period and any applicable charges will be stated in the booking confirmation or otherwise notified to the Client. As a general guideline, cancellations made with short notice may be subject to a cancellation fee.
If the Client repeatedly cancels or reschedules bookings at short notice, the Company reserves the right to require prepayment for future services or to withdraw the provision of regular services.
6.2 Company cancellations
In the unlikely event that the Company needs to cancel or reschedule an appointment, the Company will endeavour to provide as much notice as reasonably possible and offer an alternative appointment. The Company will not be liable for any indirect loss, cost or inconvenience arising from such cancellation or rescheduling.
6.3 No access or no-show
If the Cleaner attends the Premises at the agreed time and is unable to gain access or commence the Services due to reasons within the Client’s control, the Company may charge a call-out or cancellation fee equivalent to all or part of the booked service value.
The Company aims to provide Services to a professional standard, reflecting good industry practice in the local cleaning services sector.
If the Client is dissatisfied with any aspect of the Services, the Client must notify the Company as soon as reasonably practicable, and in any event within 24 hours of the service being provided where possible. The Client should provide clear details of the issue so that the Company can investigate.
Where a complaint is upheld, the Company may, at its discretion, offer a re-clean of the affected areas, a partial refund or a credit towards future services. This will be the Client’s sole and exclusive remedy for any issues with the quality of the Services, to the fullest extent permitted by law.
8.1 Limitation of liability
The Company will take reasonable care in the provision of the Services and will be responsible for any direct damage to property that is caused by the negligence of the Company or its Cleaners, subject to the limitations set out in these Terms and Conditions.
The Company shall not be liable for:
Any pre-existing damage, wear or defects at the Premises, including damage to items that are not securely fixed or are in poor condition.
Any indirect, consequential or economic loss, including loss of profit, loss of business, loss of opportunity or loss of enjoyment.
Any loss or damage arising from inaccurate, incomplete or misleading information supplied by the Client.
8.2 Maximum liability
To the fullest extent permitted by law, the Company’s total aggregate liability in respect of any claim arising out of or in connection with the Services shall be limited to the total amount paid by the Client for the specific service visit from which the claim arises.
8.3 Insurance
The Company endeavours to maintain appropriate insurance cover in respect of its liability for loss or damage arising from the Services. Details of insurance cover are available from the Company upon request.
The Company understands the importance of security and privacy in relation to the Client’s Premises. Cleaners are instructed to treat all property and information with respect and confidentiality.
If the Client provides keys or access codes to the Company, these will be stored and used with reasonable care. The Client must inform the Company immediately if any security concern arises relating to keys or access details that have been provided.
The Company will not be liable for any loss or damage resulting from a security breach where such breach is not directly caused by the Company or its Cleaners.
The Company is committed to complying with applicable waste and environmental regulations relevant to cleaning services within its operating area.
Cleaners will generally dispose of routine domestic waste using the Client’s existing waste and recycling facilities at the Premises, in line with local council requirements. The Client is responsible for providing appropriate bins and for ensuring that local rules regarding waste segregation and collection are followed.
Unless specifically agreed as part of the Services, the Company does not remove large volumes of waste, bulky items, electrical goods, hazardous materials or regulated commercial waste from the Premises. Such materials must be disposed of by the Client or by a licensed waste carrier in accordance with current legislation.
The Client must notify the Company if any area to be cleaned may contain hazardous substances, sharp objects or materials requiring special handling. The Company reserves the right to decline to handle or dispose of such items and may charge for any additional time or specialist services required to manage them safely.
The Company operates in accordance with applicable health and safety legislation and expects Clients to support a safe working environment.
Cleaners must not be asked to undertake any task that could reasonably be considered unsafe or inappropriate, including the use of unstable ladders, moving excessively heavy furniture or equipment, or working in areas with obvious hazards.
The Client should ensure that pets are supervised or safely contained during visits where necessary and that children or other occupants do not interfere with the performance of the Services.
The Company shall not be liable for any failure or delay in performing its obligations under these Terms and Conditions where such failure or delay results from events or circumstances beyond its reasonable control. Such events may include extreme weather conditions, public transport disruptions, strikes, public health restrictions, utility failures or other unforeseeable events.
In such circumstances, the Company will make reasonable efforts to reschedule the Services as soon as practicable.
The Company will collect and process personal data about Clients and their representatives only where necessary for the purpose of providing the Services, administering bookings, handling payments and managing client relationships.
The Company will take reasonable steps to protect personal data and will not sell or disclose such data to third parties except where required for service delivery, for legal or regulatory reasons, or with the Client’s consent.
The Company may update or amend these Terms and Conditions from time to time to reflect changes in its practices, legal or regulatory requirements, or other relevant factors.
The current version of the Terms and Conditions will apply to all bookings and Services. The Company will notify existing Clients of any material changes where reasonably practicable. Continued use of the Services after such notification will constitute acceptance of the updated Terms and Conditions.
These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that the Company retains the right to bring proceedings against the Client in any other court of competent jurisdiction.
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be severed from the remaining provisions, which will continue to be valid and enforceable.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the provision of the Services and supersede any prior discussions, understandings or agreements.
Treat yourself to the highest standard of cleaning and our amazingly low prices by just hiring our cleaners Chiswick at time convenient to you.
Price List
| Carpet Cleaning | £ 55 |
| Upholstery Cleaning | £ 55 |
| End of Tenancy Cleaning | £ 95 |
| Domestic Cleaning | £ 13.50 |
| Regular Cleaning | £ 13.50 |
| Office Cleaning | £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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